Frequently Asked Questions

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  1. Make sure your PC system is Win7(64bit), Win8, Win10.

  2. Check or change USB port.

  3. If dongle expried, please contact us to renew.

Sure, when you received the goods less than 1 month, if the scanner/turntable is out of work, you can return it for free, otherwise, you should pay the logistic fee to return it just because it’s not as good as you imagine.

Yeap, as we can't ensure common marks in defferent groups, so please carry on group-less scanning process.

1. Please note the scanning range is 30*24cm and 12*9cm, cause it's real-time alignment, so 20% common parts must be ensured, when you move the scanner too much, system failed capturing the inter-images, thus bring into tracking-lost.

2. When you lost tracking, retry to the scanned part, it will find and continue scanning.

3. Never scan too slowly, which will accumulate spam data, affect aligning speed.

Did you calibrate the scanner?

  In free scan mode(without turntable), you only need calibrate the camera.Actually,all scanners are shipped after well-calibrated test, unless the machine was hit or strongly moved on road, you can save this step.

  In auto scan mode(with turntable), you need calibrate the camera and plane.Please click how to calibrate.

. Inter-scans have common features? or common marks?

  Feature Alignment, you should move the target slightly,otherwise lead to align failure.

  Mark Alignment, at least 5 marks(same marks)are detected by two lens, and inter-scans should have 3 marks in common.

During scanning, did you move the scanner or the turntable?

Is the target reflective? Totally black? If so, SH-EK will be necessary

. Do you adjust the stand-off distance like this?


. Make sure your scanner USB port is connected to the computer.

. Make sure your scanner is on.

. Try to restart the software.

   . Check the USB port in your computer.

   . Can’t work with Mac OS.

   . Only work with Win7(64bit+), Win8, Win10.

   . Make sure connected to USB port, not Keyboard/Mouse port.